# User Onboarding - All Guest Insights

*4 guests, 4 mentions*

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## Cam Adams
*Cam Adams*

> "We worked a lot on the onboarding process in the last couple of months of launch and that was really pivotal because the product features were there... but there was this thing holding people back."

**Insight:** The transcript contains a detailed breakdown of how to design a first-use experience that leads to an 'aha' moment, which is distinct from 'Onboarding New Hires'.


## Dan Hockenmaier
*Dan Hockenmaier*

> "Very often I think the biggest wins in retention come from inflecting the early user experience."

**Insight:** The guest emphasizes that the biggest lever for retention is 'inflecting the early user experience,' which is a specific product discipline distinct from general retention or HR onboarding.


## Grant Lee
*Grant Lee*

> "We are going to do everything we possibly can to make the first 30 seconds of the product feel magical."

**Insight:** The guest emphasizes the 'first 30 seconds' and 'first mile' of the user experience as the primary driver for word-of-mouth growth, which is distinct from employee onboarding.


## Merci Grace
*Merci Grace*

> "My thoughts and feelings about onboarding really go back to my experience designing games where I would design the game from the onboarding experience."

**Insight:** The guest provides extensive, specific advice on designing product onboarding, drawing from game design principles, and critiques common mistakes like using carousels or non-native frameworks.


