# Product Operations - All Guest Insights

*5 guests, 5 mentions*

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## Brian Tolkin
*Brian Tolkin*

> "One solution to that problem, our solution at the time was to start up a new function called product operations who had accountability and reported into operations but physically sat with and operated much like a member of the product team to help solve that."

**Insight:** The guest discusses the birth and formalization of this function at Uber, defining it as the bridge between centralized product teams and distributed operations.


## Christine Itwaru
*Christine Itwaru*

> "Product operations for a VP or a head of product or a product manager is the creation of some system that allows you to thrive or allows your team to thrive in product management."

**Insight:** The guest defines this as a distinct discipline focused on creating systems that allow product teams to thrive, bridging the gap between product, sales, and success.


## Geoff Charles
*Geoff Charles*

> "We invested early on in product operations... they basically are tasked with a lot of the work that needs to get done to continue shipping products and scaling product development."

**Insight:** The guest highlights Product Ops as a critical function for scaling a high-velocity team by handling release management, enablement, and operational tasks that usually distract PMs.


## Melissa Perri + Denise Tilles
*Melissa Perri + Denise Tilles*

> "Product operations does not take away decision making rights from the product manager. It's there to inform them."

**Insight:** The entire transcript focuses on this emerging role as a distinct discipline that builds 'products for the product team' to enable better decision-making and scaling.


## Melissa Perri
*Melissa*

> "Product management at scale is really hard, and that's where product operations comes in. So what it does is it helps you get the right insights to the team, and then help standardize those outputs and those check-ins."

**Insight:** The guest discusses this as a critical function for scaling product organizations, focusing on standardizing roadmaps, scaling user research, and surfacing data insights.


