---
id: sla_and_performance
name: SLA & Performance Obligations
description: Assess service level commitments, performance guarantees, and remedy provisions.
---

### SLA Commitments

Does this agreement include service level commitments (uptime %, response time, resolution time)? If yes, list all SLA metrics with target values. Provide section references and page numbers.

### SLA Remedies

Does this agreement specify remedies for SLA failures (service credits, termination right, fee reduction)? If yes, describe the remedy structure. Provide the section reference and page number.

### Performance Benchmarks

Does this agreement include performance benchmarking or MFN (most favored nation) clauses? If yes, describe the right to benchmark pricing or service against competitors. Provide the section reference and page number.
